Jansunwai Portal: Digital initiative of the Government of India with an aim to ensure grievances are addressed by the people in a transparent and effective manner. It has also enabled online complaint registration and tracking related to the services and schemes being provided by the government. This portal has been redesigned, with the most recent technologies being added along with better redressal systems being put in place for grievances that were to arise before 2025.
What is Jansunwai Portal?
Jansunwai Portal is an online complaint portal that aims to help the citizen file their grievances directly with the government. It allows an individual to complain against any department of the government so that it may be treated fairly and in a transparent manner. The redressal of complaints through the portal improves governance by making it faster, accountable, and accessible to all.
Jansunwai Portal allows tracking of the complaint status, an update on action taken, and communication with the concerned authorities by the users. A structured grievance mechanism by the portal also helps in further strengthening public trust in government services and building up a more citizen-friendly administration.
Objectives of Jansunwai Portal
- Ensuring transparency in grievance redressal.
- Digitally connecting all government departments.
- Providing citizens with prompt and effective solutions.
- Simplifying administrative processes.
- Increasing accountability in government services.
Advanced Features of Jansunwai Portal in 2025
Jansunwai Portal has been enriched with features and technical upgradations and improvements till 2025.
| Feature | Descriotion |
| AI Support | AI Chatbots have the ability to send automated response to grievances. |
| Real-time tracking | Citizens are able to track complaint live. |
| Mobile Application | The mobile app has enabled users to register and track a complaint. |
| Multilingual Support | Available in Hindi and English and many regional languages |
| Direct Contact with Government | Officials Citizens can directly interact with department officials. |
How to File a Complaint on Jansunwai Portal?
Complaint registration is now much easier.
Visit the official website (https://jansunwai.up.nic.in).
Click on the “Register Complaint” option.
Fill in the required details like complaint type, department name, location, and description.
Upload supporting documents (if required).
After filing the complaint, a unique tracking ID will be provided.
You can track the status of your complaint using this ID.
What Types of Complaints Can Be Registered?
Jansunwai Portal has the ability to receive all sorts of complaints, like:-
Electricity and water supply-related issues.
Police and law and order-related problems.
Complaints regarding the municipal and sanitation services.
Complaints pertaining to government schemes and pension issues.
Land and property-related disputes.
Educational and health-related issues.
How Does Jansunwai Portal Work?
The Jansunwai Portal functions in a streamlined manner and in a transparent way such that citizen grievances are dealt with effectively. This is how it works:
- Complaint Submission: A citizen can file his complaint by visiting the Jansunwai Portal. He has to provide all the relevant details along with the type of complaint, supporting documents (if any), and contact details for further communication.
- Review Process: After filing a complaint, it is sent to the relevant government department. Officials review the complaint, check the details, and assess the steps required to be taken to resolve the matter.
- Resolution: The respective department undertakes appropriate actions to resolve the complaint within the given time. Updates regarding the progress of complaint are shared with the complainant through the portal.
- Feedback: After the solving of the problem citizens are facilitated to submit feedback regarding that experience. They can say whether they are satisfied or unsatisfied with the solution provided, which in turn enhances the effectiveness of the grievance redressal mechanism.
The structured complaint-handling process along with transparency provided by Jansunwai Portal will ensure accountability and increase public trust in governance.
Benefits of Jansunwai Portal
For Citizens
- 24/7 access to lodge complaints online.
- Increased chances of faster resolution.
- Transparent process.
- Saves time and resources.
For Government Departments
- Efficient grievance management.
- Enhanced accountability towards citizens.
- Improved governance and transparency.
Impact of Jansunwai Portal in 2025
By 2025, the use of Jansunwai Portal has significantly increased, making governance more effective.
| Year | Complaints Received | Complaints Resolved | Citizen Satisfaction (%) |
| 2023 | 10 lakh | 7 lakh | 70% |
| 2024 | 15 lakh | 12 lakh | 80% |
| 2024 | 25 lakh | 22 lakh | 90% |
Challenges Confronted by Jansunwai Portal in 2025
Although the portal has been very effective, there are still some challenges:
A huge number of complaints are taking time to be resolved. Lack of awareness in rural areas. Technical issues, sometimes slowing down the performance. Unequal responsiveness from different departments.
Future Scope
The government is working on several improvements to make the portal even more effective beyond 2025:
- Integration of Blockchain Technology – To enhance complaint security and transparency.
- AI-based Solutions – Problems would be sorted out more speedily.
- Increased Awareness Programs – More people from rural areas will be connected to the digital grievance system.
Conclusion
By 2025, Jansunwai Portal has become very useful for the citizens. The process of redressal is transparent and efficient in this way. It even contributes to improvements in administration. As the government keeps on putting in efforts continuously, the portal will be effective in the near future. This is a crucial step toward Digital India, connecting the citizens and the government through direct communication channels.
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