The UP Jansunwai Portal Up is an online official complaint portal for the grievances of the public which has been initiated by the Chief Minister of Uttar Pradesh- Yogi Adityanath.
This version will also guarantee an interaction between the government and the citizens so that nobody will be able to influence the outcome of the process put in place. The system enables users to report their concern, monitor the case status and access remedy promptly.
Key Features of the Jansunwai Portal
| Feature | Details |
| Launched By | Chief Minister Yogi Adityanath |
| Objective | Direct interaction with citizens for issue resolution |
| Application Mode | Online |
| Department | Uttar Pradesh Public Grievance Department |
| State | Uttar Pradesh |
| Official Website | jansunwai.up.nic.in |
How to Register and Lodge a Complaint
- Visit the Official Portal: Go to jansunwai.up.nic.in.
- Select Complaint Registration: From the homepage, choose the “Complaint Registration” tab at the top of the page.
- Provide Contact Details: To generate the result key, fill in your email ID, mobile no, captcha code and click on submit button.
- OTP Verification: You will receive OTP in your email and mobile. Please, input this OTP to confirm your identity.
- Fill Out Complaint Form: Fill in specific details of your complaint, upload relevant documents and then submit the complaint.
- Note Down the Reference Number: The last name or a reference number of the limited person is used for tracking contacts or follow-ups.
How to Track Complaint Status
To check the status of your lodged complaint, follow these steps:
- Visit the Portal: Access jansunwai.up.nic.in.
- Click on Track Complaint Status: At the homepage, scroll down to the “Track Complaint Status” link.
- Enter Details: The caller should identify himself or herself with the complaint number as well as the mobile number and the email ID.
- Submit Information: Insert the captcha code and then click on “Submit”.
- View Status: On the system, you will find where the status of your complaint is.
How to Send a Reminder for Unresolved Complaints
If your complaint is not resolved within the stipulated time, you can send a reminder:
- Go to the Portal: Go to the Send Reminder page.
- Enter Complaint Number: Enter your complaint reference number.
- Search the Complaint: Click the “Search” button.
- Send Reminder: On the interaction window, users are free to click on “Send Reminder” to alert the authorities.
Complaint Resolution Time
The time to resolve a complaint depends on the department handling it. Here are some examples:
| Department | Complaint Type | Resolution Time |
| Energy Department | Quality Issues, Delays, Corruption | 15 Days |
| Minority Welfare | Scholarship, Financial Assistance | 15-30 Days |
| IT & Electronics | e-Governance, Website Issues | 10-15 Days |
| Excise Department | Illegal Liquor, Banned Substances | 10-15 Days |
| Housing & Urban Planning | Property Disputes, Compensation | 15 Days |
| Higher Education | Scholarship, Teaching Quality | 15-30 Days |
Benefits of the Jansunwai Portal
- Transparency: Promotes responsibility from the part of government officials.
- Time-Saving: There is no need to go and visit the government offices.
- Digital Record: Complaints are recorded electronically in order facilitate easy tracking of the follow up processes.
- Quick Access: People are in a position to register their complaints at any time since the system is opened round the clock.
Conclusion
The UP Jansunwai Portal Up is a milestone to bring transparency and accountability in the grievance handling system in Uttar Pradesh. By allowing the citizens to report complaints, follow their progress and escalate the process online, the portal enhances the efficiency of the complaints procedures as well as responding to citizens’ complains.
By providing information without requiring physical interaction with the government offices, it cuts time and effort to be used by the people. This has also made it easier to monitor and timely follow up on the complaints made to minimize cases of astronomic delay of the complains.
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